The term â€˜Candidate experienceâ€™ is commonly heard in the recruitment industry. So, what is it? The way the candidate perceives their treatment during the recruitment process, right from the moment they apply for the job to the end decision, is candidate experience.
While this is becoming an integral part of the hiring process, as recruitment consultants in India, we come across several recruiters whose ultimate goal is filling the vacancies and not paying attention to how the candidates feel. Candidate experience is tantamount. The treatment they receive during the recruitment process can make or break your companyâ€™s impression. Without an open line of communication, you risk forming a negative impression. And, when a single negative experience multiplies, you risk losing talent. To help you, we have compiled a list of ways you can enhance your candidateâ€™s experience.
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Be Clear About the Job Role
Whether it is in the job posting or during the interview, hiding aspects of the job role can leave you with an unsatisfied employee, high turnover rate, and ultimately a bad impression. Recruitment is not only about closing the vacancy, it is about finding the perfect match who can contribute positively to the growth and success of your firm and also commit for long term. Candidates want to know exactly what they are getting into. Being clear about the positive as well as negative aspects of the role helps candidates make an informed decision and you get the right fit.
Empathize with Them
The best recruiters are empathetic. These recruiters understand that hiring is not about selling the job. In fact when recruiters use a sales-centric approach, they get the worst results. Remember, every candidate who applies thinks they are fit for the role. So, enhance their experience by making them feel as comfortable as you can during the process. Right from assisting them in filling applications, being warm and making them comfortable during an interview, and being responsive during the entire process are ways you can improve their experience.
Being Honest About Your Timeline
Are you one of those recruiters who never get back to the candidate once the interview is done? If so, then it is time to change those ways. Many recruiters never give an honest timeline to a candidate, leaving them wondering about the result for days. Such an approach can make you lose out on talent, since candidates will grab the next best opportunity available. Plus, many employers give a timeline and fail to honor it. It is best to give candidates a deadline and stick to it. No matter what the result is communicating it will enhance your impression on them.
As recruitment consultants in India, we have understood over the years that successful recruitment has candidate experience at the heart of the process. If you have not yet considered it, it is time you do now. Follow these tips to create a positive candidate experience and see your impression rise and talent come in.