Early adopters who outsourced IFM are reaping the benefits today

TThe dynamics between consumers and businesses have changed significantly in the post-pandemic era, which has, in turn, impacted business and infrastructure support services such as facility management. Admin departments have had to shift their focus from operational level work to strategic level planning to cater to the new requirements. Their strategic planning incorporated Service Level Agreements (SLAs) by leveraging advanced tools and technologies, meaning quality was prioritized over initial cost, which also positively impacted consumer and business relationships. Such upgradation encouraged spaces to outsource facility management; in fact, outsourcing has become a need more than a want. Today, these early adopters are reaping the benefits.

E-commerce

E-commerce is clearly a booming industry. This has rapidly led to a surge in the number of warehouses; so much so that global and private equity players have heavily invested in them in the last two years. Warehousing needs strong facility management practices to streamline processes and ensure seamless distribution for better transparency and an uncomplicated delivery process.

Brick-and-Mortar Retail

Despite the increase in e-commerce transactions in India, the thrill of shopping in a brick-and-mortar store is still alive. Shopaholics swear by their trips to the store as a form of retail therapy. Such consumers are incredibly conscious about hygiene and cleanliness. This is why housekeeping in retail stores has become critical.

Malls

The business of malls seemed dicey when the lockdown came into effect. However, it witnessed a surge in business when the lockdown lifted. This is because families and friends in a hot country like India prefer a comfortable air-conditioned atmosphere to spend time. Malls provide this as well as a space to find everything from food to shopping to entertainment — all under one roof. With high footfall, malls are now seeing the need to gear up their facilities. Every lift, escalator and HVAC system needs to be functioning smoothly, every floor has to be clean, and every bathroom sparkling so that customers are not anxious about the safety and hygiene of their loved ones.

Facility management has become a base for any organized and efficient industry workspace. Its integrated services not only enhance business productivity but also set standards for customer experience. It is time you outsource to the best facility company – Unify Facility Management. Our experience and pan India presence is the proof of our excellent work. Connect with the Unify team for further information.